You should receive a reply within two working days*
During October it may take slightly longer for us to get back to you - we apologise in advance if this is the case.
* By "working days" we mean Monday to Friday 9.00-17.00 throughout the year. We do not offer appointments for weekends, bank holidays or University closure days.
For some appointments we can offer help online and guide you through resources as you view them onscreen.
This is available wherever you are - on campus, at home or anywhere else in the world (however appointments are likely to be only available from 09:00 to 17:00 GMT/BST on working days*).