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Support Services at the University of Southampton: Home

Overview of support services available at the University of Southampton

First Support team

If you are a student in crisis, or if you are trying to help another student and the situation is extreme you should contact First Support for advice.

  • First Support provide support for students who may be facing difficulties in their life, or dealing with a crisis.
  • You can contact them if you are concerned about another student's psychological wellbeing and they are not willing or they are unable to access support themselves E.g. displaying a risk to themselves or others either through disclosing self-harm or suicidal thoughts or from withdrawing from social situations and not responding to contact.

Contact information: Enabling Services


Out of hours support (in extreme crisis) 18:00 - 08:00

  • For out of hours support when there is extreme crisis telephone University Security +44(0)2380 592811

Enabling Services

Enabling Services provide a wide variety of support for students who have disabilities, mental health problems or specific learning difficulties.

Further details and contact information: Enabling Services

Alternatively see the specific boxes on this guide below for more specific information about the disability, dyslexia or mental health and wellbeing support offered through Enabling Services.

Disability Support

Students who have disabilities may have additional needs. The Disability support team are experienced in supporting a wide range of disability and health conditions.

Further details and contact information: Disability support

Dyslexia and study support

Students with specific learning difficulties (SpLD) such as dyslexia and dyspraxia often need extra support at University to compensate for disadvantages resulting from such difficulties.  Enabling Services specialise in helping students who are in this situation.

If you are experiencing problems with written assignments, keeping up with your reading, losing marks for spelling and grammar, or staying organised, it is possible that you may have dyslexia or dyspraxia.

Further details and contact information: Dyslexia and study support

Mental health and wellbeing

Enabling Services advisors are trained to recognise common mental health difficulties or wellbeing issues and identify the best form of support for students, such as self-help resources or counseling. 

Further details and contact information: Mental health and wellbeing

Self-help leaflets: Online leaflets (including audio versions)

Student Life - supporting you

The Student Life Team are dedicated to supporting student wellbeing and enhancing the student experience. Available 24 hours a day, seven days a week, Student Life are based within Halls of Residence and support all University of Southampton students.

Further details and contact information: Student Life


Southampton Nightline is a confidential listening and information service. It is run entirely by student volunteers and serves the students studying at the University of Southampton.

Students can phone if feeling worried, stressed or homesick.

​Further details and contact information: Nightline

Faith and Reflection Centre

The Chaplains and faith advisors offer a listening ear, one step removed from the University, to people of all faiths and none, for students and staff. The Chaplains are based at the Highfield campus in the Faith and Reflection Centre but will happily meet up at a time and place convenient to you. If you want to speak to someone from a particular faith tradition they can contact one of the Faith Advisors for you or you can reach out to them through the listed contacts on their webpages. 

Further details and contact information: Faith and Reflection Centre

Student Services

Student Services teams support students with enquiries about accommodation, fees, finance, support funds, student loans visas and ID cards. They also deal with queries about payments for tuition and accommodation fees.

Further details and contact information: Student Services

Union Southampton Advice Centre

​The Advice Centre can help students with free, independent and confidential advice including housing and financial advice. Advice Centre can help students with emotional support. They also deal with queries about academic integrity appeals, complaints, and special considerations and / or extensions.

Further details and contact information: Advice Centre

Careers and Employability

Careers and Employability staff offer careers information, advice and guidance including: work experience; CV and job applications; interview skills; psychometric and aptitude tests; internships and placements; further study options. Staff can help direct you to a range of online resources, workshops, presentations and one-to-one discussions to help you research and reach your career goals. 

Further details and contact information: Careers and Employability Service

Centre for Language Study

The Centre for Language Study (CLS), based at Avenue Campus, provides language learning for staff and students across the University including:

Library and Learning Commons are facilities which are available to all staff and students to support their language learning requirements.

Learning a language as part of your degree if your programme allows you can take credit-bearing language modules. At each stage the courses are designed to develop your skills in spoken and written language.

English for Academic Study Programme  is aimed at international students who are planning to come to the U.K. for undergraduate or postgraduate study to develop their English language and academic study skills before starting a degree programme.

Pre-sessional courses are offered to international students to help them to develop the English Language skills needed to follow undergraduate study or post graduate research at the University of Southampton.

Lifelong learning is a programme of language courses offered to the public including evening classes, intensive summer courses, language clubs and study days. Lunchtime lessons are only available for University of Southampton staff and students.

Language Advisory Service gives advice and support to anyone wishing to learn or already learning a language. Discuss your language learning needs and interests constructively with an advisor. The advisor will help you to analyse, plan and manage your own progress in the language according to your individual learning style, needs, goals and interests. Advisors can advise both international and native English-speaker students about their academic English. Please note that it is neither a language correction nor proof-reading service.  Further details are available in the guide on the Centre for Language Study webpage.

Further details and contact information: Centre for Language Study

IT Help from iSolutions

iSolutions support students and staff with general help or advice with IT and problems with University IT systems or services. For example accessing University network accounts; connect to WiFi; remote access (SVE, VPN); advice on printing, scanning copying and problems with print credit accounts.

Further details and contact information: iSolutions


OPUS stands for ‘Opportunities at the University of Southampton’, and has been developed with students, for students, to profile many of the opportunities that life at the University of Southampton has to offer. Discover curricular and extra-curricular opportunities that offer you the chance to develop new skills, gain new experiences, and make an impact.

Further information: OPUS-Opportunities at the University of Southampton

Student Handbook

Your student handbook provides information on all aspects of study for your specific course.

You can download a pdf copy of your student handbook from the Student Services webpages

Personal and Senior Tutors

Your Personal AcademicTutor is allocated to on your arrival at the University and they are normally a member of academic staff in your own or a closely related subject area. Your Personal Academic Tutor will offer one-to-one support and advice throughout your time at the University, and will support you in your studies or with other issues you may have.

Further details about the role of Personal Academic Tutors and how you can work best with your tutor: Personal Academic Tutors

Senior Tutor

You will also have access to a Senior Tutor or equivalent for your discipline or Faculty. You will need to find out from your Faculty who these are and how to contact them. The Senior Tutor is another experienced member of academic staff who offers an additional layer of support for you as a student. Depending on what faculty you are in, you may find that the role of the Senior Tutor is at faculty, campus, year of study, Academic Unit or other level as decided by that faculty. While your Personal Academic Tutor should always be your primary point of contact, you may also arrange to meet with your Senior Tutor to discuss any matter which may be affecting your academic progress. The Senior Tutor will be able to offer general advice and information relating to further sources of assistance.

Further details and contact information: Faculty offices

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