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Support Services: Home

Support Services available to help you

Here to help you

There are a range of support services available to help you during your time at the University of Southampton. See the information below to find out more about the services here to support you.

NHS 999 / 111 In a medical emergency please call 999 for immediate help. You can call 111 when you need medical help but it’s not a 999 emergency. When you phone 111 your call is handled by an advisor who can advise on what treatment you need. If the advisor believes you need an ambulance they will arrange one for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
First Support

The First Support team can be contacted during office hours to arrange support for students who may be facing difficulties in their life or dealing with a crisis. To contact First Support during office hours please call +44(0)23 8059 7488.

First Support Out of hours support 18:00 - 08:00 For out of hours support when there is extreme crisis telephone University Security +44(0)2380 592811

Student Life

The Student Life Team are dedicated to supporting student wellbeing and enhancing the student experience of all University of Southampton students. Available 24 hours a day, seven days a week, Student Life are based within Halls of Residence but support all University of Southampton students. 

Further details and contact information: Student Life

Alternatively visit your nearest Halls of Residence.

The Samaritans The Samaritans is a national organisation that you can call or email in confidence if something is troubling you 24 hours a day, 365 days a year. To contact them please call +44(0)845 790 9090 or email
MIND MIND provides advice and support to empower anyone experiencing a mental health problem. MIND  provides information on a range of topics including:
  • types of mental health problems
  • where to get help
  • medication and alternative treatments
  • advocacy

Further information and contact details: MIND Helplines

University Security The University of Southampton Security Service operates 24 hours a day every day of the year and is always available to assist students, staff and visitors. Further information and contact detailsUniversity Security
National Oceanography Centre Security The NOCS Security service at the National Oceanography Centre Southampton are based in the North wing on level 4 of the NOCS building. Guards can be contacted +44(0)23 8059 6999 or ext. 26999. Security operates 24 hours a day every day of the year. Further information and contact detailsNOCS Security


Enabling Services

Enabling Services provide a wide variety of support for students who have disabilities, mental health problems or specific learning difficulties.

Further details and contact informationEnabling Services

Disability support

Students who have disabilities may have additional needs. The Disability support team are experienced in supporting a wide range of disability and health conditions.

Further details and contact informationDisability support

Dyslexia and study support

Students with specific learning difficulties (SpLD) such as dyslexia and dyspraxia often need extra support at University to compensate for disadvantages resulting from such difficulties.  Enabling Services specialise in helping students who are in this situation.

If you are experiencing problems with written assignments, keeping up with your reading, losing marks for spelling and grammar, or staying organised, it is possible that you may have dyslexia or dyspraxia.

Further details and contact information: Dyslexia and study support

Mental health and wellbeing

Enabling Services advisors are trained to recognise common mental health difficulties or wellbeing issues and identify the best form of support for students, such as self-help resources or counseling. 

Further details and contact information: Mental health and wellbeing

Self-help leaflets: Online leaflets (including audio versions)

Student Life

The Student Life Team are dedicated to supporting student wellbeing and enhancing the student experience of all University of Southampton students. Available 24 hours a day, seven days a week, Student Life are based within Halls of Residence but support all University of Southampton students. 

Further details and contact information: Student Life 

Alternatively visit your nearest Halls of Residence.

Faith and Reflection Centre

The Chaplains and faith advisors offer a listening ear, one step removed from the University, to people of all faiths and none, for students and staff. The Chaplains are based at the Highfield campus in the Faith and Reflection Centre but will happily meet up at a time and place convenient to you.

If you want to speak to someone from a particular faith tradition they can contact one of the Faith Advisors for you or you can reach out to them through the listed contacts on their webpages. 

Further details and contact information: Faith and Reflection Centre


Southampton Nightline is a confidential listening and information service. It is run entirely by student volunteers and serves the students studying at the University of Southampton.

Students can phone if feeling worried, stressed or homesick.

​Further details and contact information: Nightline

Union Southampton Advice Centre

​The Advice Centre can help students with free, independent and confidential advice including housing and financial advice. Advice Centre can help students with emotional support.

They also deal with queries about academic integrity appeals, complaints, and special considerations and / or extensions.

Further details and contact information: Advice Centre


Academic Writing

Academic writing is one of the most important skills to master for success in higher education. One to one writing appointments are available.

Further details: Academic Writing

Academic Skills Hub

Learning and Skills advisors and Academic Engagement Librarians are available to help you with your questions. Drop in for guidance and advice about planning and writing dissertations and essays, referencing, study skills and research questions. 

Further details and contact informationAcademic Skills Hub


iSolutions support students and staff with general help or advice with IT and problems with University IT systems or services. For example accessing University network accounts; connect to WiFi; remote access (SVE, VPN); advice on printing, scanning copying and problems with print credit accounts.

Further details and contact informationiSolutions

Personal and Senior Tutor

Your Personal Academic Tutor is allocated to on your arrival at the University and they are normally a member of academic staff in your own or a closely related subject area. Your Personal Academic Tutor will offer one-to-one support and advice throughout your time at the University, and will support you in your studies or with other issues you may have.

Further details about the role of Personal Academic Tutors and how you can work best with your tutorPersonal Academic Tutors

Senior Tutor

You will also have access to a Senior Tutor or equivalent for your discipline or Faculty. You will need to find out from your Faculty who these are and how to contact them. The Senior Tutor is another experienced member of academic staff who offers an additional layer of support for you as a student. Depending on what faculty you are in, you may find that the role of the Senior Tutor is at faculty, campus, year of study, Academic Unit or other level as decided by that faculty. While your Personal Academic Tutor should always be your primary point of contact, you may also arrange to meet with your Senior Tutor to discuss any matter which may be affecting your academic progress. The Senior Tutor will be able to offer general advice and information relating to further sources of assistance.

Further details and contact information: Student offices

Student handbook

Your student handbook provides information on all aspects of study for your specific course.

You can download a pdf copy of your student handbook from the Student Services webpages

Skills for Study

Skills for Study is an online modular resource. Each module consists of a series of interactive screens filled with advice and activities to help you build specific study skills including referencing and understanding plagiarism, critical thinking, group work, presentations and confidence with numbers. There is also a helpful ‘Getting ready for Academic Study’ module particularly aimed at new students.

You can work though the resource at your own pace. There is an optional test at the beginning of each module to assess your current proficiency and a module assessment to measure your progress and help you to plan your next steps.

If you prefer you can go straight to a section to build a specific skill. Each section of a module takes between 20 – 40 minutes to complete.Click on the logo to login.



Careers and Employability

Careers and Employability staff offer careers information, advice and guidance including: work experience; CV and job applications; interview skills; psychometric and aptitude tests; internships and placements; further study options. Staff can help direct you to a range of online resources, workshops, presentations and one-to-one discussions to help you research and reach your career goals. 

Further details and contact informationCareers and Employability Service


The Centre for Language Study (CLS), based at Avenue Campus, provides language learning for staff and students across the University including:

Library and Learning Commons are facilities which are available to all staff and students to support their language learning requirements.

Learning a language as part of your degree if your programme allows you can take credit-bearing language modules.

English for Academic Study Programme  is aimed at international students who are planning to come to the U.K. for undergraduate or postgraduate study to develop their English language and academic study skills before starting a degree programme.

Pre-sessional courses are offered to international students to help them to develop the English Language skills needed to follow undergraduate study or post graduate research at the University of Southampton.

Lifelong learning is a programme of language courses including lunchtime and evening classes, intensive summer courses, language clubs and study days.

Language Advisory Service gives advice and support to anyone wishing to learn or already learning a language. Discuss your language learning needs and interests constructively with an advisor.

Further details and contact informationCentre for Language Study

Academic Centre for International Students (ACIS), University of Southampton's hub for language and cultural support for international students.

ACIS delivers courses including the International Foundation Year, Pre-Masters, English for Academic Studies, and Pre-sessional Programmes, as well as English Language Stages, In-sessional Language Support and many other initiatives.

Further details and contact information: Academic Centre for International Students (ACIS)


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