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IT skills FAQs: Home

Check our list of frequently asked IT skills questions to see if there is a solution to your problem provided by staff in the Hub.

Frequently asked questions

Click on a quick link in this contents list to find a solution to your IT problem or scroll through the table below

Contents

   
Creating an accessible PDF version of my thesis Excel SPSS

Confidence with computers

Getting started with University IT Store thesis data
Data - converting a data file into Excel or SPSS Laptop - connecting to Network ​SVE
Data - creating data entry forms and printing reports using Access Login - problems with your university login Word - formatting, page numbering, inserting tables
Dissertation - problems with using Word to produce your dissertation PowerPoint Turnitin
eBooks - problems with accessing or downloading Printing University Thesis template - problems with using Word to produce your thesis
Electronic submission of assignments Referencing software - organise and format references WebCam for interviews
EndNote Snipping tool- saving part or the whole of your computer screen Workstations all in use in the Hartley Library
EndNote Online    

Software or system

Help or training

Word

To learn the basics of Word from creating, editing, adding images, creating tables to formatting text and tracking changes see one of these courses:

Word 2016 for PC 

Word 2016 for Mac

These courses are divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

Word

To discover how to work with long Word documents and add page numbering see this course

Windows users Word 2013: Creating Long Documents

This course is divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

University Thesis template using Word

iSolutions staff provide specific guidance on using Word for formatting a thesis and in using the University Thesis template. Online guidance is available for both PC and Mac.

PC

Mac

If you are a PGR student or member of staff completing a research degree you can book to attend support sessions through Gradbook

Creating an accessible PDF version of my thesis

See this guide produced by iSolutions staff for advice and guidance on how to ensure that the PDF version of your thesis meets accessibility criteria.

Accessible PDF

Endnote

Chat with an expert to solve your EndNote problem.

Official EndNote Support Chat with an expert using the online Chat Box provided on the page.

  • The website also includes a Knowledge Base created by the production team to help you find answers to any problems you have using EndNote.

For further help and online training on EndNote see our dedicated LibGuide

If you are unable to find the answer to your query from the LibGuide and you are a PGR student – please make an appointment to consult with one of the library EndNote trainers via the Library Deskside Training service

Excel

For help with creating graphs and charts using Excel see these courses:

Excel 2016 for PC

Excel 2016 for Mac

These courses are divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

Printing

See the information about printing accounts and crediting your printing account available on the iSolutions web pages

Getting started with University IT Visit the iSolutions webpage for new students
PowerPoint

For questions about using PowerPoint see these courses:

PowerPoint 2016 for PC

PowerPoint 2016 for Mac

These courses are divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

SVE – access to your University Windows desktop from any device For questions about using SVE to access your University Windows desktop from any device in any location, whether that's at home, on campus or on the move see the guidance from iSolutions
SPSS

To learn how to use SPSS to calculate statistics and more see the ‘SPSS Statistics Essential Training’ on Lynda.com

This course is divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.
Turnitin For help with using Turnitin see the eLearning support guidance provided by the university. 
Electronic submission of assignments

Check your student handbook to see if your academic unit or programme uses electronic submission of assignments.

See the advice from iSolutions on using eAssignment the University’s electronic submission of assignments 
Laptop not connecting to Network For questions about your Laptop not connecting to the University network visit the IT HelpDesk on Level 2 of the Hartley Library or contact ServiceLine
Login University Login – for questions about problems with you university login visit the IT HelpDesk on Level 2 of the Hartley Library or contact ServiceLine
Confidence with computers

If you want to widen your IT skills see one of these courses which offer a offer a thorough, jargon-free introduction to computers, files and folders, networks, and more:

Computer Literacy for Windows 10

Computer Literacy for Mac

These courses are divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

Producing your dissertation using Word iSolutions staff provide specific guidance on using Word for formatting a dissertation. They have made a dissertation template to use with Word. Online guidance is available on using Word on either a PC or a Mac to produce your dissertation

PC guide

Mac guide

What can I use to help me organise and automatically format my references?

There are a number of different referencing tools that you could use to help you organise your references and to automatically add citations and references to your documents. See our advice page for several of the most well-known tools to help you decide which one might work best for you.

Referencing software

Where can I borrow a webcam for an interview?

If you’re having trouble getting hold of a webcam the Hartley Library provides laptops with a built-in microphone and camera to loan for use in the Library.

You can book a library group study room for a quiet space to record your interview. 

Where can I get advice on EndNote Online?

If you are having problems using EndNote Online go to our EndNote Guide for help and advice. It includes a link to the Online Chat help provided by EndNote.

EndNote Online

I am having problems accessing or downloading an eBook

Electronic books or ebooks are exact copies of print books. Publishers do not always make  e-copies available, but if they do the Library would normally purchase a copy.

This means:

  • You can access the book wherever you have internet access
  • You can read the book at a time convenient to you
  • In many cases, more than one user can access the book at the same time

More about using eBooks

Most ebooks will allow you to download pages that are particularly important to you.

Remember that copyright regulations limit you to print/download one chapter of a book (but some ebook publishers may limit you to a certain number of pages).

Bibliographic information is available in the navigation panel - save this for use when referencing.

Can't get access?

Some ebooks are single-use only, which means that only one person can view at any one time. 

If you can't get access to the book you want, try again later. If you are still having problems then please let us know.

How can I get a picture of something on my computer screen?

There are various screen capture applications available.  Windows includes the ‘Snipping Tool’ which easy to use and will allow you to take and save an image of the whole or a portion of the screen.

Snipping tool

Where can I store the data for my Thesis?

For advice on storing the data associated with you thesis see the advice on the storing your data section of our Research Data Management guide.

Storing your data

I need advice on converting a data file into Excel or SPSS

A good place to start is one of these tutorials on Lynda.com

Importing downloaded data into Excel

Importing data into SPSS

I need advice on creating data entry forms and printing reports using Access

A good place to start is this tutoria on Lynda.com

Access 2013: essential training

The workstation rooms in the Library are all full and the loanable laptops are all in use – I need to use a computer where else can I go?

Use this online map of workstations produced by our colleagues in iSolutions to find out the locations of other workstations at each campus

Acknowledgement

Laptop and gears icon image by D. Line/Shutterstock. Image ID:304517573. Image edited by University of Southampton Library.

Related resources:

ServiceLine - for urgent IT issues call ServiceLine

iSolutions for general IT problems

Online learning courses from Learn with Lynda

Popular online courses playlists for popular courses from Learn with Lynda

A-Z training resources for key software provided by iSolutions

 

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