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EndNote: EndNote

Reference management software

Known issue with EndNote 21 Online and Cite While You Write

31/08/2023 The Clarivate help team have confirmed that there is a known issue with the EndNote 21 Cite While You Write plug-in not working with Word and EndNote online. If you need to use EndNote Online regularly, please install EndNote 20, rather than EndNote 21, until this issue has been fixed. 

What is EndNote?

EndNote is a reference management software program that enables you to:

  • store and search your collection of references in one place. 
  • store PDF and other files with your references
  • organise your references
  • insert citations and build a reference list in Word
  • and more... EndNote has many advanced features

There are two versions of EndNote: 

  • the desktop version that can be installed on individual personal computers via https://software.soton.ac.uk/
  • EndNote Online which is a simplified version and can be accessed from any computer with an internet connection

The box on the right contains a comparison chart of the two versions. Watch the video below for a short overview of the desktop version of EndNote.

What is the difference between EndNote and EndNote Online?

EndNote Desktop is reference management software that must be installed on individual computers.

EndNote Online (also known as 'EndNote Basic' and 'EndNote Web') is a simplified version of EndNote Desktop, it does not include all the more advanced features of EndNote Desktop, but can be accessed from any computer with an Internet connection.

Please see the EndNote Feature Comparison Chart at https://endnote.com/product-details/compare-current-versions

Please note: Chromebook users will need to use EndNote Online (EndNote Desktop is not compatible). 

Contact

If you have a question that's not answered here, contact the Library at:

libenqs@soton.ac.uk

Online Chat to solve your problem

Chat with an expert to solve your problem.

  • Official EndNote Support - Chat with an expert using the online Chat Box provided on the page.
  • If the Chat service is offline then the Chat button is not visible - in this instance click on the Submit an inquiry button and then choose Ask a product or technical question or report a problem and complete the online form with as much detail as you can about the problem you are having. The Clarivate customer care and technical support team will then contact you about your problem.
  • The website also includes a Knowledge Base created by the production team to help you search to find answers to any problems you have using EndNote.