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EndNote: EndNote

What is Endnote?

EndNote is a software program that enables you to:

  • store and search your collection of references in one place. 
  • store PDF and other files with your references
  • organise your references
  • insert citations and build a reference list in Word
  • and more... Endnote has many advanced features

There are two versions of EndNote: 

  • the desktop version that can be installed on individual personal computers via
  • EndNote Online which is a simplified version and can be accessed from any computer with an internet connection

The box on the right contains a comparison chart of the two versions. Watch the video below for a short overview of the desktop version of EndNote.

The most important things...

Key rules

If you decide to use Endnote, follow these rules:
  1. Work through the online training course before you start, to avoid making time consuming mistakes
  2. Essential: keep an up-to-date back-up in a safe location (your My Documents area on the university network is ideal or any other networked file space for NOC or NHS users) 
  3. Only have ONE library (if possible)
  4. Store and work with your library on the hard drive of your computer.
  5. If you are installing EndNote on a laptop, save it on the C: drive and back-up (a compressed library) to university OneDrive

Create a back-up (Compressed Library)

Endnote files are at higher risk of corruption than other files.  It is essential to keep an up-to-date backup copy. If you do not back-up, you risk losing years of important work.

To create a backup copy:

  • In Endnote, click in FileCompressed Library (.enlx)

For more information, watch this short video

Working with Word

If you don’t follow these rules, you might create a Word document that is messy and time consuming to correct.  It may even become corrupted.  
  1. Only work with one library (.enl file)
  2. Remove duplicates before citing in Word
  3. In Word, use ‘Edit & Manage Citation(s)’ to edit or delete a reference

Online Chat to solve your problem

Chat with an expert to solve your problem.

  • Official EndNote Support - Chat with an expert using the online Chat Box provided on the page.
  • If the Chat service is offline then the Chat button is not visible - in this instance click on the Submit an inquiry button and then choose Ask a product or technical question or report a problem and complete the online form with as much detail as you can about the problem you are having. The Clarivate customer care and technical support team will then contact you about your problem.
  • The website also includes a Knowledge Base created by the production team to help you search to find answers to any problems you have using EndNote.

What is the difference between Endnote and Endnote Online?

Endnote is sophisticated software that must be installed on individual computers.

Endnote Online (also known as 'Endnote Basic' and 'Endnote Web') is a simplified version that allows you to store and organise references, add PDFs, and insert citations and build a reference list in Word.  It does not include all the more advanced features of Endnote, but can be accessed from any computer with an Internet connection.


If you have a question that's not answered here, contact the Library at: