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IT skills FAQs: Home

Check our list of frequently asked IT skills questions to see if there is a solution to your problem provided by staff in the Hub.

Frequently asked questions

Click on a quick link in this contents list to find a solution to your IT problem or scroll through the table below

Contents

   
Confidence with computers Laptop - connecting to Network SVE

Electronic submission of assignments

Login - problems with your university login Word - formatting, page numbering, inserting tables
EndNote PowerPoint Turnitin
Excel Printing University Thesis template
Getting started with University IT
 
 

Software or system

Help or training

Word

To learn the basics of Word from creating, editing, adding images, creating tables to formatting text and tracking changes see one of these courses:

Word 2016 for PC 

Word 2016 for Mac

These courses are divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

Word

To discover how to work with long Word documents and add page numbering see this course

Windows users Word 2013: Creating Long Documents

This course is divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

University Thesis template using Word

iSolutions staff provide specific guidance on using Word for formatting a thesis and in using the University Thesis template. Online guidance is available for both PC and Mac.

PC

Mac

If you are a PGR student or member of staff completing a research degree you can book to attend support sessions through Gradbook

Endnote

For help with using EndNote see our dedicated LibGuide

If you are unable to find the answer to your query from the LibGuide and you are a PGR student – please make an appointment to consult with one of the library EndNote trainers via the Library Deskside Training service

Excel

For help with creating graphs and charts using Excel see these courses:

Excel 2016 for PC

Excel 2016 for Mac

These courses are divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

Printing

See the information about printing accounts and crediting your printing account available on the iSolutions web pages

Getting started with University IT Visit the iSolutions webpage for new students
PowerPoint

For questions about using PowerPoint see these courses:

PowerPoint 2016 for PC

PowerPoint 2016 for Mac

These courses are divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

SVE – access to your University Windows desktop from any device For questions about using SVE to access your University Windows desktop from any device in any location, whether that's at home, on campus or on the move see the guidance from iSolutions
SPSS

To learn how to use SPSS to calculate statistics and more see the ‘SPSS Statistics Essential Training’ on Lynda.com

This course is divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.
Turnitin For help with using Turnitin see the eLearning support guidance provided by the university. 
Electronic submission of assignments

Check your student handbook to see if your academic unit or programme uses electronic submission of assignments.

See the advice from iSolutions on using eAssignment the University’s electronic submission of assignments 
Laptop not connecting to Network For questions about your Laptop not connecting to the University network visit the IT HelpDesk on Level 2 of the Hartley Library or contact ServiceLine
Login University Login – for questions about problems with you university login visit the IT HelpDesk on Level 2 of the Hartley Library or contact ServiceLine
Confidence with computers

If you want to widen your IT skills see one of these courses which offer a offer a thorough, jargon-free introduction to computers, files and folders, networks, and more:

Computer Literacy for Windows 10

Computer Literacy for Mac

These courses are divided in to bite sized chunks so you can jump straight to the feature you want to learn without going through the whole close.

Acknowledgement

Laptop and gears icon image by D. Line/Shutterstock. Image ID:304517573. Image edited by University of Southampton Library.

Related resources:

ServiceLine - for urgent IT issues call ServiceLine

iSolutions for general IT problems

Online learning courses from Learn with Lynda

Popular online courses playlists for popular courses from Learn with Lynda

A-Z training resources for key software provided by iSolutions

 

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