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Customer Service : Bills and Payments

Fees for overdue, lost or damaged items 

We have do not charge for overdue loanable stock, including inter library loan items.  Instead we will block your library account once the item is overdue and until it is returned. A 'block' means that you will not be able to renew items, which could lead to further overdues if the original item is not returned.  You will also not be able to request inter library loans until the original overdue item has been returned.

An item becomes 'overdue' when it has not been returned by the 'due by' date.  If it is overdue for an extended period of time, it might be deemed lost.

We do charge a replacement cost for loanable stock that is deemed lost or damaged such that a replacement is required.

Below is a list of how we charge for lost or damaged loanable stock 

  • Lost / damaged stock items - Cost is replacement price OR customer can replace item themselves as long as it is the same or newer edition and in good condition without any marking. NO ex library copies.  If original copy found within 3 months, we will refund costs if copy is still useable.
  • Lost / damaged ILL items - standard £185 fee + item cost. 
  • Lost / Damaged laptops - replacement cost £700 per item
  • Lost / Damaged laptop bag & / or charger - £56 for the charger & £9 for the bag
  • Lost / Damaged IT peripherals & loanable Library equipment such as locker keys and plug adapters  - £10 replacement cost


Library Online Store  Direct link 
Library Services (main page)
Students - book/replacement item
Staff - book/replacement item
Community members - book/replacement item
Community members - paid membership 
Please also fill out the community membership form


Membership fees

Public membership with borrowing right up to 10 items - £42 per year, renewable

Free of charge with borrowing rights of up to 10 items

  • Alumni
  • SCONUL Band A, B, C
  • Hampshire Fields Club
  • Hampshire Gardens Trust 
  • Friends of Parkes
  • Hampshire Ornithological Society
  • NHS (Yellow card) 

Free of charge without borrowing rights

  • SCONUL band R - reader only

Printing and photocopying costs 

University members

(student) will need to pay for printing and photocopying.  Please see Printing for Students for more information.  If you want to top up your print credit, please visit: Print credit.

Community members 

Photocopying services are available for visiting community members.To access this, create a personal account online by going to MyPrint, clicking on 'Register as a new guest user' and follow the instructions.  As we are a cashless campus you will need to be able to electronically add money to the account. Add only what funds you think you will need as refunds are not possible.