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Customer Service : Bills and Payments

Overdue Items

You must return or renew items to us by the due date shown on your Library account (link here) If you do not return or renew them by that date, the item becomes 'overdue'.

We do not charge you for items that become overdue. However, we will put a block on your library account. This means that you will not be able to borrow or renew items or request interlibrary loans until you have returned the overdue item. We will lift the block once the item is returned.

Lost or damaged items

If you lose or damage something you have borrowed from us, please let us know as soon as possible by emailing libenqs@soton.ac.uk

Charges for lost or damaged items

We usually charge for lost or damaged items - our costs are shown below:

  • Books, DVDs, CDs, etc  - you will need to pay the replacement cost, which will vary depending on the item that has been borrowed.  You may replace the item yourself, as long as the replacement item is in good condition.  If you find a lost item within 3 months of paying a replacement fee, we will refund costs if the original item is still in good condition
  • Interlibrary loan items - our standard charge is £185 plus the replacement cost of the item
  • Laptops - replacement cost £700
  • Laptop bag - replacement cost £10
  • Laptop charger - replacement cost £56
  • Other IT equipment, locker keys, plug adapters etc - replacement cost £10

Contact us

  • If you have any questions about overdue, lost or damaged items, please email us - libenqs@soton.ac.uk

 

Library Online Store  Direct link 
Archives & Special Collections Publications  https://go.soton.ac.uk/gr6
Library Services (main page)  http://go.soton.ac.uk/5p6
Students - book/replacement item  http://go.soton.ac.uk/5ot
Staff - book/replacement item  http://go.soton.ac.uk/5oz
Community members - book/replacement item  http://go.soton.ac.uk/5p5
Community members - paid membership 
Please also fill out the community membership form		 http://go.soton.ac.uk/5p4

Membership fees

Public membership with borrowing right up to 10 items - £42 per year, renewable

Free of charge with borrowing rights of up to 10 items

  • Alumni
  • SCONUL Band A, B, C
  • Hampshire Fields Club
  • Hampshire Gardens Trust 
  • Friends of Parkes
  • Hampshire Ornithological Society
  • NHS (Yellow card) 

Free of charge without borrowing rights

  • SCONUL band R - reader only
  • Public - reader only 

Printing and photocopying costs 

University members

(student) will need to pay for printing and photocopying.  Please see Printing for Students for more information.  If you want to top up your print credit, please visit: Print credit.

Community members 

Photocopying services are available for visiting community members.To access this, create a personal account online by going to MyPrint, clicking on 'Register as a new guest user' and follow the instructions.  As we are a cashless campus you will need to be able to electronically add money to the account. Add only what funds you think you will need as refunds are not possible.