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EndNote: Help and Support

Help and Support

Use the help and support on this page to solve your EndNote problems and questions

  • The Offical EndNote LibGuide - LibGuide created and maintained by the software producer which includes advice, training (guides, videos and webinairs) for EndNote (desktop) and EndNote Online
  • EndNote Support - How to contact the software support team who produce EndNote; including assistance via the online chat box. The webpage includes links to Frequently Asked Questions answered by the software support team who produce EndNote and a Knowledge Base to help you find answers to any problems you have using EndNote

In addition to the above sources of official support for EndNote from the producers of the software see the resources provided by library staff in the other boxes on this page.

Frequently Asked Questions - answered by library staff

My Endnote library will not open or is not working properly. What can I do?

You can try recovering your library using the instructions from the provider of Endnote.

Organisation names are displaying wrongly in my references, e.g. ‘National Health Service’ displays as ‘Service, NH’.  How can I fix this?

You must add a comma at the end of organisation names in Endnote.  If you don’t, Endnote will treat them as the personal names.

  1. In Endnote, click on the reference so that it is highlighted
  2. In the Reference panel, add a comma at the end of the name, e.g. National Health Service,
  3. Click on another reference to save

Letters are appearing in the wrong case in my references, e.g. USA appears as Usa and van Gogh as ‘Van Gogh’.  How can I fix this?

  1. In Endnote, click on Edit> Preferences> Change Case
  2. In the blank box enter the term with correct capitalisation, e.g. USA
  3. Click on Add
  4. Click on OK

How can I add page numbers to citations in Word?

  1. In Word, click on the Endnote tab to view the Endnote toolbar
  2. Click on the citation in Word
  3. Click on Edit & Manage Citation(s)
  4. Enter the page number in the Suffix box.  Type spaces and punctuation as you want them to appear in the citation, e.g. , p.56
  5. Click on OK

If the page number doesn’t appear at the end of the citation, try moving the page number from the Suffix box to the Pages box – some referencing styles, particularly footnoting styles, use the Pages box.

How can I delete a reference from my Endnote library?

  1. In Endnote, click on the reference so that it is highlighted
  2. On your keyboard, press the Delete key

The reference will go into your Trash folder.  You can drag it back to your All References folder if you make a mistake or change your mind.

I have created more than one library but I know I should only have one.  How can I fix this?

We recommend that, if possible, you have only one Endnote Library.  You certainly must not cite from multiple libraries in the same Word document.

If you have created additional libraries by mistake, this may be because you have been using File> ‘Save a Copy’ to back-up your library.  For back-up, we recommend that you use File> Compressed Library (.enlx).  Save the .enlx file to a safe location and only use it for emergency recovery.

If you do have additional libraries, it is recommended that you move references from these into your master library:

  1. Back-up your master library, in case something goes wrong (File> Compressed Library)
  2. In your master library, click on File> Import> File
  3. Click on Choose
  4. Select one of your additional libraries (.enl)
  5. Ensure that the Import Option is set to Endnote Library
  6. Click Import

When the references have been imported into the master library, delete the additional library (delete the .enl file and the .data folder)

It is likely that you will have imported duplicate references.  Ensure that you remove these before you start working in Word.  Go to References> Find Duplicates

More questions answered...

My Endnote tab (add-in) has disappeared from Word.  How can I get it back?

My referencing style uses footnotes.  How can I insert these in to Word?

My referencing style uses abbreviated journal titles.  How can I make these available in Endnote?

Reference Manager unavailable after end 2016

The University's licence for Reference Manager expired on 13th November 2016.  Thomson Reuters discontinued the sale of Reference Manager in December 2015 and have not provided customer or technical support since the end of December 2016. Instead they are focusing on developing EndNote.

In the past, the main advantage of Reference Manager, over Endnote, was that it allowed one library to be used simultaneously by several people.  However, Endnote now has sharing options.

See the advice on the EndNote website about converting from Reference Manager to EndNote, it  include a video, online guide and features comparison of the two products.

You may also find the following helpful:

Library Deskside Training - if you need more help, book a one-to-one session with us

BibTeX for LaTeX

BibTeX is a tool for managing references so that they can be formatted using the LaTeX document preparation system. LaTeX is an alternative to Word, widely used in the physical sciences and engineering disciplines to format documents containing formulas, equations, etc.

Although we do not offer any formal support for this software more information can be found from the links here

You can use Endnote to manage your references and export references from Endnote to BibTeX.  However, the Cite While You Write feature is not available in BibTeX.

How to export references from Endnote in BibTex format

  1. In Endnote, select the references to be exported
  2. Click on File> Export
  3. Set 'Save as Type' to Text File (.txt)
  4. Set 'Output Style' to BibTeX Export
  5. If not already checked, check the 'Export Selected References' box
  6. Save the text file to your chosen location

If your computer does not have the BibTeX style installed you can download a copy from the software and styles section of this guide.

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