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EndNote: Help and Support

Online Chat to solve your problem

Chat with an expert to solve your problem.

  • Official EndNote Support - Chat with an expert using the online Chat Box provided on the page.
  • If the Chat service is offline then the Chat button is not visible - in this instance click on the Submit an inquiry button and then choose Ask a product or technical question or report a problem and complete the online form with as much detail as you can about the problem you are having. The Clarivate customer care and technical support team will then contact you about your problem.
  • The website also includes a Knowledge Base created by the production team to help you search to find answers to any problems you have using EndNote.

Help and online training

EndNote advice and online training

  • The Offical EndNote LibGuide - LibGuide created and maintained by the software producer which includes advice, training (guides, videos and webinairs) for EndNote (desktop) and EndNote Online

Frequently Asked Questions - answered by library staff

My Endnote library will not open or is not working properly. What can I do?

You can try recovering your library using the instructions from the provider of Endnote.

Organisation names are displaying wrongly in my references, e.g. ‘National Health Service’ displays as ‘Service, NH’.  How can I fix this?

You must add a comma at the end of organisation names in Endnote.  If you don’t, Endnote will treat them as the personal names.

  1. In Endnote, click on the reference so that it is highlighted
  2. In the Reference panel, add a comma at the end of the name, e.g. National Health Service,
  3. Click on another reference to save

Letters are appearing in the wrong case in my references, e.g. USA appears as Usa and van Gogh as ‘Van Gogh’.  How can I fix this?

  1. In Endnote, click on Edit> Preferences> Change Case
  2. In the blank box enter the term with correct capitalisation, e.g. USA
  3. Click on Add
  4. Click on OK

How can I add page numbers to citations in Word?

  1. In Word, click on the Endnote tab to view the Endnote toolbar
  2. Click on the citation in Word
  3. Click on Edit & Manage Citation(s)
  4. Enter the page number in the Suffix box.  Type spaces and punctuation as you want them to appear in the citation, e.g. , p.56
  5. Click on OK

If the page number doesn’t appear at the end of the citation, try moving the page number from the Suffix box to the Pages box – some referencing styles, particularly footnoting styles, use the Pages box.

How can I delete a reference from my Endnote library?

  1. In Endnote, click on the reference so that it is highlighted
  2. On your keyboard, press the Delete key

The reference will go into your Trash folder.  You can drag it back to your All References folder if you make a mistake or change your mind.

I have created more than one library but I know I should only have one.  How can I fix this?

We recommend that, if possible, you have only one Endnote Library.  You certainly must not cite from multiple libraries in the same Word document.

If you have created additional libraries by mistake, this may be because you have been using File> ‘Save a Copy’ to back-up your library.  For back-up, we recommend that you use File> Compressed Library (.enlx).  Save the .enlx file to a safe location and only use it for emergency recovery.

If you do have additional libraries, it is recommended that you move references from these into your master library:

  1. Back-up your master library, in case something goes wrong (File> Compressed Library)
  2. In your master library, click on File> Import> File
  3. Click on Choose
  4. Select one of your additional libraries (.enl)
  5. Ensure that the Import Option is set to Endnote Library
  6. Click Import

When the references have been imported into the master library, delete the additional library (delete the .enl file and the .data folder)

It is likely that you will have imported duplicate references.  Ensure that you remove these before you start working in Word.  Go to References> Find Duplicates

My Endnote tab (add-in) has disappeared from Word.  How can I get it back?

My referencing style uses footnotes.  How can I insert these in to Word?

My referencing style uses abbreviated journal titles.  How can I make these available in Endnote?

Reference Manager unavailable after end 2016

The University's licence for Reference Manager expired on 13th November 2016.  Thomson Reuters discontinued the sale of Reference Manager in December 2015 and have not provided customer or technical support since the end of December 2016. Instead they are focusing on developing EndNote.

In the past, the main advantage of Reference Manager, over Endnote, was that it allowed one library to be used simultaneously by several people.  However, Endnote now has sharing options.

See the advice on the EndNote website about converting from Reference Manager to EndNote, it  include a video, online guide and features comparison of the two products.

You may also find the following helpful:

Library Deskside Training - if you need more help, book a one-to-one session with us

BibTeX for LaTeX

BibTeX is a tool for managing references so that they can be formatted using the LaTeX document preparation system. LaTeX is an alternative to Word, widely used in the physical sciences and engineering disciplines to format documents containing formulas, equations, etc.

Although we do not offer any formal support for this software more information can be found from the links here

You can use Endnote to manage your references and export references from Endnote to BibTeX.  However, the Cite While You Write feature is not available in BibTeX.

How to export references from Endnote in BibTex format

  1. In Endnote, select the references to be exported
  2. Click on File> Export
  3. Set 'Save as Type' to Text File (.txt)
  4. Set 'Output Style' to BibTeX Export
  5. If not already checked, check the 'Export Selected References' box
  6. Save the text file to your chosen location

If your computer does not have the BibTeX style installed you can download a copy from the software and styles section of this guide.

Deskside Training for Staff and Research Postgraduates

If you are having any problems with using EndNote we recommend that you use the sources of Official EndNote Support including the online Chat service staffed by experts.

If you have done the online training or attended the 'Endnote for Beginners' (face-to-face training) and need more specific help using the software or help with resolving a problem using EndNote, one-to-one troubleshooting sessions are available to book with library staff via Deskside Training.

Contact Us

If you have a question that's not answered by the resources on this LibGuide, contact the Library at:

libenqs@soton.ac.uk



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