Skip to main content

Return to Campus FAQs: Home

Details of our phased return to campus, beginning July 2020

A Letter from our Director of Library & Arts, July 2020

An update for our University of Southampton community,

I would like to thank you all for your support during the past few months; we have missed the Library buildings but have continued to offer online resources and services while working from home. We have been working with the University towards a phased safe return to campus and can now share details of our plans for July. Full details are included in the FAQs on our Library website but in brief:

  • Phase 1 involves a small number of Library staff working from the Hartley Library to supply digitised content from stock currently on the shelves at Hartley.
  • Phase 2 is a click & collect service allowing University students and staff to request books available in Hartley Library for a contact-free collection.

We are beginning with Hartley but have not forgotten our other libraries and there is lots of work going on behind the scenes to roll out the services as soon as everything is in place to do so.

Please see the FAQs below for information on how to place digitisation and click & collect requests.

We also welcome book returns from our local final year students to the book returns slot to the right of the Hartley entrance, or to the University Halls Reception at Mayflower, Glen Eyre or Wessex Lane. Finalists in Winchester can return books at Erasmus Park Reception. If you are a finalist and you have left the local area, we will soon be releasing details of our postal returns service. If you are not a finalist, please keep hold of your books (which have all been automatically renewed until September 30th 2020) or use the Hartley Library book returns slot.

You cannot currently enter any of our libraries to browse or study, this will happen in a later phase when we are confident that it is safe to reopen.

We will continue to share details of new and enhanced services via our website and social media channels (Twitter and Facebook) or please contact us at libenqs@soton.ac.uk if you have any questions.

With best wishes,

Anna

Read More

 

Frequently Asked Questions

 

None of our physical libraries are currently open for students to browse books or use the study spaces. However, we will be operating a click & collect service for books, beginning with Hartley Library, Winchester School of Art Library and the Health Service Library, and will update this page as we add more services. You can access ebooks, academic skills advice, writing appointments, subject resources and our live chat via our webpages.

First of all, don't worry about your books being overdue, all of the books have been renewed until September 30th 2020. You can keep the books with you until the Libraries reopen.

If you're coming back to Southampton in September, just keep your books until then.

If you are a finalist or you are not returning to Southampton in September:

  • If you are leaving University Halls please return your books to the drop off point at the Reception of your Halls of Residence. Please do not leave library books in your room.
  • If you live in Private Rented Accommodation you can drop off your books at your nearest University Halls Reception at either Mayflower, Glen Eyre or Wessex Lane.
  • If you are departing from Riverside Way in Winchester, you can drop your books off at Erasmus Park Reception.
  • If you are near Highfield campus you can use the book return postbox in the wall to the right of the Hartley Library entrance.

If you are not returning to campus please use our postal returns service.

From Wednesday 8th July you will be able to request a digitised book chapter or extract from items in Hartley Library stock to support your study, teaching or research. A small team of Library staff will be in the building to process the requests but there will be no entry to the building for other staff or students. You can request digitised items from the Requests & Document Supply option in WebCat.

Initially this services will cover resources available at Hartley (excluding Archives) but we are working to expand the services to include our other libraries.

From Monday 13th July we will be operating a click & collect service, allowing you to reserve books available in the Hartley Library and collect them from the Hartley foyer. You can place requests from Thursday 9th July using the Place Hold option in WebCat: login to WebCat, change the dropdown ‘library’ box to Hartley and search for the book you need. If there is a list of results, select the record for the appropriate book and click Place Hold (on the left of the screen).

We will let you know by email when your book(s) are ready, and you can collect them (contact free) at the Hartley Library between 11am and 3pm Monday-Friday. Please note that you may have to queue, and we ask you to respect social distancing. You must receive the confirmation email before you come to collect your books. Please bring your University ID card and a bag to carry your books.

Our Click & Collect service is now available at the Health Services Library and the Winchester School of Art Library. You will be able to request books available in the libraries using the Place Hold option in WebCat: login to WebCat, change the dropdown ‘library’ box to HSL or WSA and search for the book you need. If there is a list of results, select the record for the appropriate book and click Place Hold (on the left of the screen.

We will let you know by email when your book(s) are ready and you can collect them (contact free) between 11am and 3pm Tuesday-Thursday. Please note that you may have to queue, and we ask you to respect social distancing. You must receive the confirmation email before you come to collect your books. Please bring your University ID card and a bag to carry your books and remember that face coverings must be worn in Southampton General Hospital.

We cannot currently transport books between library sites.

It is unlikely that you will have to queue, , but we will have staff available to offer guidance and there will be clear social distancing signage.

Please only come to collect your books when you have received an email letting you know they are available. When you have received the email, which will explain the procedure for collecting the books, Library staff will be available at the click & collect zone in Hartley to help you with any queries.

We are working with the University Post Room to plan this service and will update this answer as soon as it is available. If there is a specific book chapter or section that would be useful, please use our digitisation service: from Wednesday 8th July you will be able to request a digitised book chapter or extract from items in Hartley Library stock to support your study, teaching or research. You can request digitised items from the Requests & Document Supply option in WebCat.

No, reference books are not available for loan via the click & collect Service, but we may be able to digitise a chapter or extract for you. You can request digitised items from the Requests & Document Supply option in WebCat.

At this point we are not recalling books out on loan to other users. You can still place a hold on these items if they will be useful when campus reopens fully, and they will be made available for you when they are returned.

Yes, books will be quarantined for 72 hours when they are returned.