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Support Services: Home

Support Services available to help you

Here to help you

There are a range of support services available to help you during your time at the University of Southampton. See the information below to find out more about the services here to support you.

NHS 999 / 111 In a medical emergency please call 999 for immediate help. You can call 111 when you need medical help but it’s not a 999 emergency. When you phone 111 your call is handled by an advisor who can advise on what treatment you need. If the advisor believes you need an ambulance they will arrange one for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Student Hub The Student Hub can be contacted 24 hours a day, seven days a week and are dedicated to supporting students through their journey at the University of Southampton. Contact the Student Hub by calling +44(0)23 80599 599 or emailing studenthub@soton.ac.uk
The Samaritans The Samaritans is a national organisation that you can call or email in confidence if something is troubling you 24 hours a day, 365 days a year. To contact them please call +44(0)845 790 9090 or email jo@samaritans.org
University Security The University of Southampton Security Service operates 24 hours a day every day of the year and is always available to assist students, staff and visitors. Further information and contact detailsUniversity Security
National Oceanography Centre Security The NOCS Security service at the National Oceanography Centre Southampton are based in the North wing on level 4 of the NOCS building. Guards can be contacted +44(0)23 8059 6999 or ext. 26999. Security operates 24 hours a day every day of the year. Further information and contact detailsNOCS Security
Student Support Hub

The Student Hub is your first point of contact for questions and concerns relating to fees, financial support, accommodation, wellbeing, disability, careers and course administration.
 
Contact information The Student Hub is open Monday–Friday 9.00–17.00 in Building 37, Phone 02380599599 (available 24/7) or you can online chat to an advisor now (available 24/7) [simply log in with your University username and password], or email studenthub@soton.ac.uk

Student Disability and Inclusion

The specialist support offered through Student Disability and Inclusion focuses on disability equality and levelling the playing field for disabled students.  The focus of the team is on recommending individual reasonable adjustments that may be applied to teaching, learning and all aspects of University life so that disabled students can fully participate and enjoy the benefits, facilities and services. 

Further details and contact information: Student Disability and Inclusion

Student Wellbeing 

The Student Wellbeing Team offer proactive wellbeing support including workshops to support students to develop skills for good wellbeing and events to foster a sense of community and connection.

Wellbeing chats: students can book a Wellbeing Chat (available 24/7) with an advisor at any time – day or night - to discuss their wellbeing concerns and explore options for support. 

Specialist wellbeing support: the Student Wellbeing Team will continue to help students to access further support where required. This may include:

  • Access to a team off Wellbeing Practitioners 
  • Access to the University Counselling Service
  • Facilitated access to support from external support services

Student Support Reviews: a collaborative and supportive meeting between the student, the Wellbeing Team, and the Faculty to consider fitness to study

Further details and contact information: Student Wellbeing

Faith and Reflection Centre

The Chaplains and faith advisors offer a listening ear, one step removed from the University, to people of all faiths and none, for students and staff. The Chaplains are based at the Highfield campus in the Faith and Reflection Centre but will happily meet up at a time and place convenient to you.

If you want to speak to someone from a particular faith tradition they can contact one of the Faith Advisors for you or you can reach out to them through the listed contacts on their webpages. 

Further details and contact information: Faith and Reflection Centre

Nightline

Southampton Nightline is a confidential listening and information service. It is run entirely by student volunteers and serves the students studying at the University of Southampton.

Students can phone if feeling worried, stressed or homesick.

​Further details and contact information: Nightline

Union Southampton Advice Centre

​The Advice Centre can help students with free, independent and confidential advice including housing and financial advice. Advice Centre can help students with emotional support.

They also deal with queries about academic integrity appeals, complaints, and special considerations and / or extensions.

Further details and contact information: Advice Centre

MIND MIND provides advice and support to empower anyone experiencing a mental health problem. MIND  provides information on a range of topics including:
  • types of mental health problems
  • where to get help
  • medication and alternative treatments
  • advocacy

Further information and contact details: MIND Helplines

Academic Writing

Academic writing is one of the most important skills to master for success in higher education. One to one writing appointments are available.

Further details: Academic Writing

Academic Skills Hub

Our advisors are available to help answer your questions with guidance and advice on study skills including giving presentations, making notes, learning from lectures and effective reading skills. Advisors can also give general advice on planning and writing dissertations and essays.  We also have support pages to help you with studying online

Further details Academic Skills Support Service [Hub]  Contact us

iSolutions

iSolutions support students and staff with general help or advice with IT and problems with University IT systems or services. For example accessing University network accounts; connect to WiFi; remote access (VPN); advice on printing, scanning copying and problems with print credit accounts.

Further details and contact informationiSolutions

Library research skills

The Library Research Skills support service is for all students, researchers and staff and can help you with 

  • Finding information for your assignments 
  • Citing and referencing 
  • Understanding plagiarism
  • Literature searching using specialist databases 
  • Developing your search strategies 
  • Measuring research impact 
  • Open Access 
  • Research data management 
  • Copyright and your thesis

We will email you with advice or arrange an appointment with one of our library experts to discuss your enquiry in more detail.

Further details: Library Research Skills

Maths and statistics support

We offer support and guidance to all students at the University of Southampton on a variety of mathematical and statistical topics. Take a look at our Mathematical Skills webpages to view the range of support available. 

Activities available include one-to-one tutorials, workshops, drop-in forum and a range of resources.

We recommend that you email mathsandstats@soton.ac.uk with any short mathematical or statistical queries. We may be able to help you via email or we can arrange a 30-minute meeting to talk through the problem.

Personal and Senior Tutor

Your Personal Academic Tutor is allocated to on your arrival at the University and they are normally a member of academic staff in your own or a closely related subject area. Your Personal Academic Tutor will offer one-to-one support and advice throughout your time at the University, and will support you in your studies or with other issues you may have.

Further details about the role of Personal Academic Tutors and how you can work best with your tutorPersonal Academic Tutors

Senior Tutor

You will also have access to a Senior Tutor or equivalent for your discipline or Faculty. You will need to find out from your Faculty who these are and how to contact them. The Senior Tutor is another experienced member of academic staff who offers an additional layer of support for you as a student. Depending on what faculty you are in, you may find that the role of the Senior Tutor is at faculty, campus, year of study, Academic Unit or other level as decided by that faculty. While your Personal Academic Tutor should always be your primary point of contact, you may also arrange to meet with your Senior Tutor to discuss any matter which may be affecting your academic progress. The Senior Tutor will be able to offer general advice and information relating to further sources of assistance.

Further details and contact information: Student offices

Faculty Student Hub

The Faculty Student Hubs provide information on all aspects of study for your specific course including timetables, marking, Turnitin, eAssignments, and advice on additional support/special considerations.

You can access your Faculty Student Hub via Blackboard. Head to the How to Guides + Forms area for more specific information. 

Skills for Study

Skills for Study is an online modular resource. Each module consists of a series of interactive screens filled with advice and activities to help you build specific study skills including referencing and understanding plagiarism, critical thinking, group work, presentations and confidence with numbers. There is also a helpful ‘Getting ready for Academic Study’ module particularly aimed at new students.

You can work though the resource at your own pace. There is an optional test at the beginning of each module to assess your current proficiency and a module assessment to measure your progress and help you to plan your next steps.

If you prefer you can go straight to a section to build a specific skill. Each section of a module takes between 20 – 40 minutes to complete. Click on the logo to login.

  

English for Academic Purposes (EAP) Toolkit

A set of online learning resources in English for Academic Purposes primarily for international students although this can be useful for all students who need support with their academic English skills. Includes sections on academic writing, reading and critical thinking, grammar and a dissertation toolkit.

The resources are interactive and contain multimedia learning activities. All activities are supported by feedback including answers, examples, explanations and other forms of help so that they can be used independently. They can be accessed at any time from within the University or from home through Blackboard. Access here at EAP Toolkit

Specialist Study Support

 

Specialist study skills for students with a specific learning difficulty such as dyslexia are offered by specialist practitioners 
 
Further information: Specialist Study Support
Careers and Employability

Careers and Employability staff offer careers information, advice and guidance including: work experience; CV and job applications; interview skills; psychometric and aptitude tests; internships and placements; further study options. Staff can help direct you to a range of online resources, workshops, presentations and one-to-one discussions to help you research and reach your career goals. 

Further details and contact informationCareers and Employability Service

 

The Centre for Language Study (CLS) 

The Centre for Language Study (CLS) provides language learning for staff and students across the University including.

Further details and contact informationCentre for Language Study

Academic Centre for International Students (ACIS),

Academic Centre for International Students (ACIS) is University of Southampton's hub for language and cultural support for international students.

ACIS delivers courses including the International Foundation Year, Pre-Masters, English for Academic Studies, and Pre-sessional Programmes, as well as English Language Stages, In-sessional Language Support and many other initiatives.

Further details and contact information: Academic Centre for International Students (ACIS)

English for Academic Purposes (EAP) Toolkit

A set of online learning resources in English for Academic Purposes primarily for international students although this can be useful for all students who need support with their academic English skills. Includes sections on academic writing, reading and critical thinking, grammar and a dissertation toolkit.

The resources are interactive and contain multimedia learning activities. All activities are supported by feedback including answers, examples, explanations and other forms of help so that they can be used independently. They can be accessed at any time from within the University or from home through Blackboard. Access here at EAP Toolkit

 

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